Interesting article! Just the way people sound on the phone can give away their intentions/trustworthiness. Have any of you ever used this method to try and keep your business transactions safe?
Screening calls based on the “Hello”?
I agree that differences in pitch do tell a lot, not enough for me to hang up the phone though. I usually ask for more information and other online references so that I can do research myself. Usually this is where I start finding solid red flags… (if there are any).