Well all you growme guys and girls out there. My controller and probe went out on my T6 AC Infinity fan. I went to AC Infinity web site and opened their live chat. I figured I was going to have to pay to get a new probe as the controller seemed to be funtioning OK. Nope, the didn’t want to send just the probe, but said they would, it might just cause a delay in fixing the problem if it turned out to be the input portion of the controller board.
They requested my order info, which I gave them from Amazon, (their Amazon storefront) and they said email them by 3;30 today with my shipping info, order # and they would get the new controller and probe out to me today. FREE including shipping. Seems they have a full two year warranty on their product.
Now that’s customer service !