To add to my last question Tom, are there any customer concerns or feedback that you’ve had to address over time and how did you approach those things?
Say if I’m a customer and I have a problem with your equipment (I live in Colorado.) What happens if my machine breaks down? Can I repair everything myself? Am I shipping a unit back and losing time?
My machines are very simplstic by my design so I can assist a grower to put it together and fix if there is a problem. Fortunately we have had few problems, but we pride ourselves on superb fast customer service
Inspiration to develop my machine were many, like security and theft, having people know where product is. Cost to pay trimmers, time to trim, etc. I knew bladed machines were too aggressive, too expensive, too loud and could never produce a truly hand trimmed product. So I came up with a gentle environment to let buds trim each other while making a very affordable product that was quiet and ship-able.
Please do not hesitate to call me direct at 8185901303 for any questions about anything involving the cannabis industry not just about our machines… I will be glad to help anyone. I have 40 plus years as a farmer.
Well everyone we’re going to wrap up our AMA with Tom from Tom’s Tumbler!
If you have any other questions, don’t hesitate to post them here and tag @TomsT to have them answered, feel free to e-mail Tom directly, or call at the number he’s provided!
Tom @TomsT , Growers Network would like to thank you for taking the time out of your day to answer these questions for our community members and growers and appreciate you doing this!
You’ve been absolutely great and we had a lot of questions answered that we otherwise would not have! Thank you again!
It is a very simple process. If you follow the guidelines we provide you will have great results. Our customers often comment on ease of use and maintenance (which is minimal). They live the quick, quiet and gentle process.